My conversation with Overstock.com

Welcome to Overstock.com's Customer Service Live Chat! You will be joined with a chat representative as quickly as possible. (Less than 2 minutes) Welcome to Overstock.com Customer Service, you are now chatting with Skyler. Skyler: Thanks for visiting Overstock.com, this is Skyler, how can I help you? you: I'm searching for furniture. I am unable to view most of the web pages however. you: I am running Firefox version 2.0.0.3 Skyler: I'm sorry to hear that you're unable to view the web pages. Skyler: I'll be glad to help you with the information. Skyler: I'll give the Product Page link to you. Skyler: Please click on this link: you: Okay. Skyler: Are you able to view the above link? you: Yes, but when I click on "Patio Furniture", I am seeing the header of your site, but no detail. you: I went to this page: http://www.overstock.com/Home-Garden/Patio-Furniture/714/cat.html Skyler: I'm reviewing the information. you: The HTML page looks complete. There must be some sort of missing tag in the HTML. Skyler: Do you have any particular product in your mind? you: No. My wife is just shopping for some patio furniture for our front and back patios. you: We were referred by a neighbor. you: Can you see the patio furniture? Skyler: Due to security settings, you're unable to view the Web Page. Skyler: Yes, I can view all the products. you: What browser are you using? Skyler: Please click on this link: Skyler: Are you able to view the above product? you: The product is way off to the right. you: I think there is a problem in the HTML next to the "Checkout" graphic. you: Let me go back to the previous page and see if the products are off to the right on that page. Skyler: Sure, you can. you: They are. you: It must be something about that "Checkout" button. you: You might want to notify your web designer. Skyler: I see that there is no problem with the web site. Skyler: You would have to delete Cookies. Skyler: A "cookie" is a small text file that is stored (by your browser) onto your computer's hard drive. Skyler: We use "cookies" to keep track of items you place into your shopping cart. Skyler: Only Overstock.com has access to the cookies we give you. Skyler: You can access your personal settings on your web browser to enable your cookies. you: I've never visited Overstock before. Skyler: 1. Click on the Tools-menu in Internet Explorer. Skyler: 2. Click on the Internet Options item in the menu - a new window opens. you: I don't have IE. Skyler: 3. Click on delete cookies option. you: I'm running Firefox. Skyler: You can contact your Internet Service Provider and inform them about the problem you're currently facing. you: LOL. You're killing me. you: My ISP isn't the problem. Skyler: Due to security settings, you're unable to view the web pages. Skyler: There isn't any problem in the web site. you: I believe you have a problem in your HTML. you: What browser are you using? you: If I was to guess, I would say that you have a misplaced </div > tag in the page. Skyler: Currently, we're using Internet Explorer. you: Do you have Firefox available to you? you: 25% of the people on the Internet are running Firefox now. Skyler: Let me check more information for you. you: Okay. Skyler: Are you facing same problem with any other web site? you: No. you: Internet Explorer probably gracefully handles your misplaced tag, while Firefox isn't. you: Let me fire up my Windows machine and see if Internet Explorer looks okay. Skyler: You should be able to view our Web Site on using Fire Fox. you: I can, but it's not rendering correctly. Skyler: You should not face any problem on using Internet Explorer. Skyler: If you have any problem, please contact us and we'll help you in this regard. Skyler: Is there anything else I can help with today? you: Internet Explorer has numerous security holes and is often the entry point for viruses and adware. you: Firefox is a more secure browser. you: Will you notify your web designer of the issue? you: (I'm pulling up Internet Explorer now) Skyler: I certainly understand. However, if you use Internet Explorer you should not face a problem. you: Except that Internet Explorer is not available on Linux. Skyler: I'll make a note regarding the problem you're facing. Skyler: Do you have any more questions for me, today? you: Internet Explorer looks okay. It must ignore the misplaced tag. you: I'm not going to use it however and risk infecting my computer. you: ... just to shop Overstock. Skyler: You can try using the web site at any other location. you: What other location? Skyler: To avoid the risk, you can check the web site at any other place i.e. at your office. you: Hmmm. The web site looks okay under Firefox version 2.0.0.4 you: You want me to risk the computers at my office? Skyler: In case if you have Internet Explorer at your office, you can view the web site. Skyler: Are you now able to view the items using Firefox version 2.0.0.4? you: Yes, but not on version 2.0.0.3 which is the latest available on the Linux platform right now. Skyler: I'll once again give the product page link to you. Skyler: Please click on this link: Skyler: You can view all the Patio Furniture available on our web site. Skyler: Are you able to view the products? you: Only if I scroll way off to the right. Skyler: If you have face any problem, please contact us and we'll help you in this regard. Skyler: Is there anything else I can help with today? you: Nope. Skyler, you have an awesome night! Skyler: You're most welcome. Skyler: Thanks for visiting Overstock.com, have a great night. Chat session has been terminated by the Overstock Service representative.

Hilarious.   Skyler obviously likes her IE.  I still can't find the issue with the HTML.  It was a little embarassing that FF 2.0.0.4 on Windows rendered the page correctly while FF 2.0.0.3 on Linux didn't.  Ah well.  I thought that the support call was funny though and I though you would get a kick out of it

Now, we've just got to find some patio furniture! :)